The Pitt News

911 operators call on each other for support

According to Don Sand, division chief of 911 operations at the Allegheny County Police Department, 911 operator shifts can last anywhere from eight to 16 hours, and operators can receive up to 4,200 calls per day.

By Azmeer Omar, For The Pitt News

March 5, 2020

There is a strict procedure 911 operators have to follow for each call, from providing instructions for emergency medical intervention to dispatching local emergency service personnel. But while operators remain calm on the line, the trauma they negotiate in each call can translate to psychological stress away from the job.

The University of Pittsburgh's Daily Student Newspaper
allegheny county police department